Install on Shopify

Contact & support

Need help or have a feature idea? Write to us โ€” we reply fast and we actually build what merchants ask for.

Email

For support, billing questions or anything else.

support@trackwise.studio
Send an email

WhatsApp

For quick questions, you can also reach us on WhatsApp.

+40 750 422 122
Message us on WhatsApp
๐Ÿ’ก

Have an idea to implement?

The app evolves around real merchant needs. If you are missing a feature โ€” a new rule, a report, an integration โ€” tell us and we will put it on the roadmap.

Typical response time: same business day.

Frequently asked questions

The dashboard shows $0 cash locked โ€” why?

Cash-at-cost is computed as on-hand quantity ร— "Cost per item". If you haven't set costs on your products in Shopify (Products โ†’ select product โ†’ Pricing โ†’ Cost per item), the app can't value your stock. The dashboard shows a warning listing how many variants are missing costs.

How long does the first sync take?

Usually 1โ€“3 minutes. We sync your full catalog and inventory immediately, and backfill your recent order history in the background using Shopify's bulk API. The dashboard refreshes automatically when it's done.

A seasonal product is flagged as dead โ€” can I prevent that?

Yes โ€” raise the thresholds in Settings, or simply don't include that product when launching a clearance. The app never discounts anything without your explicit action. A dedicated seasonality guard is available on the Pro plan.

How do I cancel my subscription?

Open the app โ†’ Plans โ†’ Switch to Free. The change takes effect immediately and is reflected on your Shopify invoice. Uninstalling the app also cancels any subscription automatically.

What happens to my data if I uninstall?

Your access token is invalidated immediately, and all stored data for your shop is permanently deleted following Shopify's redaction webhook, sent 48 hours after uninstall. Details in our privacy policy.